Bolt is a global mobility company offering ride-hailing, micromobility rentals, food delivery, and carsharing across 600+ cities in 50+ countries. With more than 10,000 employees, their HR team faced a major challenge: too much manual work.

Their main HR platform, Workday, didn’t communicate directly with Slack, the company’s core communication tool. This gap meant important tasks were often delayed, forgotten, or followed up manually—costing valuable time and productivity.

The Challenge: Manual Follow-Ups and Missed Deadlines

Before automation, Bolt’s HR team faced recurring issues:

  • Missed approvals for time-sensitive HR and finance transactions.
  • Outdated data, such as missed updates on hiring timelines.
  • Hundreds of manual reminders, creating inefficiency and frustration.

As Olivier Blazy, People Technology Manager at Bolt, put it:

“All our interactions are happening on Slack, so we needed to bring our HR processes where our people already are. Make proved to be a perfect tool for it.”

The Solution: Automating HR with Make

Bolt used Make to connect Workday, Slack, and Google Sheets into seamless automated workflows.

  1. Workday-to-Slack Alerts
    • Critical HR tasks in Workday now trigger instant Slack notifications.
    • Pending approvals, hiring updates, and deadlines are automatically routed to the right People Partner.
    • Other teams, like Finance, benefit from accurate, real-time information.
  2. Weekly Task Invites
    • Every Monday, Make pulls updated task data from Google Sheets.
    • Calendar invites and Slack reminders are sent automatically to responsible employees.
    • No more manual coordination or outdated task assignments.

The Results: More Time, Less Busywork

After just two months, Bolt’s HR team has achieved measurable success:

  • 800+ manual follow-up messages eliminated.
  • 2+ extra workdays saved per People Partner each month.
  • Greater focus on strategy, not repetitive reminders.

Automation has not only boosted HR efficiency but also inspired other departments—like Finance—to bring Make into their workflows.

Why Bolt and Make Are the Perfect Match

Bolt chose Make because of its no-code flexibility, enabling non-technical teams to automate their work without engineering support. With more teams adopting Make, Bolt is free to focus on its core mission:

Making cities for people, not cars.